Revolutionizing Claims Processing with AI Technology
The Claims Backlog Nightmare
Every insurer faces a common headache: massive stacks of claim documents, photos, and medical reports. These require hours—sometimes even days—to review. This manual effort isn’t just frustrating for your adjusters; it also delays claims, inflates costs, and chips away at customer trust.
AI-Driven Claims Processing in Action
At Techno Union, we’ve developed an agile, AI-powered process designed specifically for insurers. By leveraging the powerful capabilities of Azure AI Document Intelligence and GPT-4o, we’ve successfully cut claim processing times from hours to mere minutes.
Here’s a quick snapshot of our proven 21-day rollout:
Day | Task | Technology | Outcome |
1-3 | Document ingestion & sorting | Azure Blob Storage & Document Intelligence | Instantly sorted and classified claim documents |
4-8 | Data extraction & structuring | Azure AI Document Intelligence | Automated key-value data extraction with 98% accuracy |
9-12 | AI-powered summarisation & risk tagging | Azure OpenAI GPT-4o | Quick, clear claim summaries and auto-highlighted risk areas |
13-17 | Intelligent workflow automation | Logic Apps & Azure Functions | Seamless integration and no-touch workflows |
18-21 | Easy-to-use claim review dashboard | Power BI & Power Apps | Adjusters effortlessly validate and finalize reviews |
Real Results: A Techno Union Success Story
One leading insurer partnered with Techno Union to tackle their massive backlog of over 5,000 motor and property claims. In just a few weeks, remarkable results were achieved:
- Review times plunged from 46 minutes to just 7 minutes per claim.
- Automation handled 82% of all initial reviews.
- Cost-per-claim reduced by $18, leading to significant savings.
- Customer satisfaction (NPS) jumped by 17 points due to quicker claim resolutions.
Why This Solution Works So Well
- Pre-Built AI + Custom Models: Quickly deploy using pre-trained models, adjusting only where necessary.
- Clear, AI-Generated Summaries: Say goodbye to lengthy reports—receive concise summaries and clearly flagged risks.
- Human-in-the-loop Safety: Maintains compliance, trust, and accuracy with accessible manual overrides.
- Cost Efficiency: Cloud-native architecture means you only pay for what you use, greatly reducing overhead.
Visualizing the Transformation
Imagine:
- A clean, intuitive dashboard where adjusters finalize claims quickly.
- Data pipelines that visually illustrate the automation flow and provide real-time analytics.
- Charts that clearly depict dramatic before-and-after performance metrics.
Start Your AI Journey Today
Don’t let outdated processes hinder your business. Book your complimentary AI Discovery Session with Techno Union. Experience firsthand how quickly your claims processing can transform.
It’s not just technology; it’s peace of mind—powered by AI.